You will notice that many hotels and restaurants in the UK have started to attract more guests because of their innovative and convenient services.
Are you aware of the technology they are now using? Well, many have invested in what we call the emerging technologies.
A good example is the use of AI. Hotels are replacing old systems with innovative ones. You will find better gadgets in your hotel room that you can use. Thanks to AI and digital tools, the hospitality sector can easily meet the needs and wishes of all their customers.
Hotels and restaurants have made it possible for all guests to enjoy personalised services. In this article we’ll delve into the various ways in which technology can boost your hospitality and travel experiences.
The Digital Revolution in UK Hospitality and Travel
When you visit a hotel, you want to be served well with some good food and entertainment. At the same time, you also want to spend the night in a room that has customisable lights and curtains.
This can only happen if the owner of the hotel has already installed automated systems and AI assisted smart gadgets. You see, AI is making it easier for hotels to deliver a unique service for a particular client.
Eventually, the guest will enjoy the comfort and the personalised service that has been offered to them. In the following sections, you will learn about how these technological advancements impact the way hotels and restaurants operate.
1. Artificial Intelligence: The New Hospitality Concierge
Many hotels and restaurants now have apps that make sure every customer enjoys their services.
Here are the services you can enjoy via a mobile app:
- AI Chatbots: If you want to ask a few questions or have some complaints, you can always use their chatbot. It has ready answers and will direct you perfectly on what you intended to do.
- Room Assistants: You will find a gadget that can help you with various tasks like switching on the TV, lowering the curtains, or even modifying the lighting in your room. This is done by smart assistants such as Amazon Alexa.
- Recommendations: When you want recommendations that are tailored, you can always find an app for that purpose.
2. Innovative Digital Solutions Transforming Guest Experiences
We have stated that you can enjoy great services at a hotel that uses smart tools and solutions.
Here are some more examples you will find exciting:
- Mobile apps used to make it easy for you to check in and out of the hotels. You can also use the apps to unlock the doors and place orders of the food you would like to feast on.
- If the hotel has digital keys, you will not have to carry some physical ones around.
- When it comes to paying for the services, you can use digital wallets or even mobile money apps. This is the best way to make payments using safe and secure means.
3. Revolutionised Mobile Connectivity for Travelers
Staying connected while traveling is becoming easier and more affordable with solutions like eSIM services for example. With an eSIM UK service you can switch to the mobile network you would like to use easily and it offers further benefits:
- Easy connectivity right from your hotel or home without having to visit the nearest store.
- It is also cheap
- It offers multiple plans for calls and internet browsing.
4. Virtual and Augmented Reality Experiences
Augmented reality (AR) and virtual reality (VR) are also helping hotel owners in various ways. For example, before you visit a particular hotel, they can give you a virtual tour of the various amenities, rooms, and the surroundings.
You can use AR apps to get to know about the attractions near your hotel. Also, it can help you get transportation and dining alternatives just using your phone. When it comes to entertaining guests, you can use in-room AR or even some VR simulators.
5. Data-Driven Hospitality: Analytics and Personalisation
Some hotels and restaurants in the UK are using data analytics to make sure they get the insights required to refine their services and streamline their operations.
Hotels can use tools that analyse guest’s behaviour so that they can tailor your services in your next visit. The tools can also give suggestions about the best activities that you may want to take part in.
Challenges and Considerations
After starting to use apps and other technological advancements, hospitality businesses will need to offer enough training to their staff so that they will be adept at using the new tools or systems.
Complying with the laws that govern how data ought to be stored is another important factor to consider. This is a concern that must be addressed even before setting up new systems.
Remember, new technologies come with high costs. This means you may have to invest a lot of money so that you can get the new tools or systems. Luckily, most of the manufacturers can give you training and support to make sure you can use them as expected.
Conclusion
Many UK hotels and restaurants are using the latest technology to make sure their customers get the best modern hospitality experience. As shared above, you can now utilise awesome features whenever you travel or visit a restaurant and hotel for a more comfortable and convenient adventure.
